Change is coming to the convenience store industry — but it may not be for the best.
Earlier this year, 7-Eleven Inc. announced plans to swap out store associates in Japan with radio-frequency identification (RFID) tagged merchandise. The intention is to place a greater emphasis on payment cards, as well as mobile technology at checkout.
While the setup could alleviate the worker shortage facing Japanese convenience stores, the risks likely outweigh the rewards in the U.S. market. From the ongoing importance of register clerks to a wide range of security concerns, here’s why convenience store owners should think twice before going clerkless.
Source: The (in)Convenience of Clerkless C-stores | Convenience Store News